Managing a transit system is difficult. The needs of passengers, employees, and funding agencies often cause conflict within an organization. Bob managed a complex transit system with city, university, and student decision makers for more than 25 years and has been involved in a variety of conflicting priorities.
In his consulting career, he has assisted several managers as they work through the shifting priorities of funders, the needs of passengers to meet their travel needs, and the desires of transit employees. Management assistance can be provided at a variety of levels, from a simple staffing analysis to balancing complex competing priorities. His analytical skills as well as a compassionate understanding of the variety of viewpoints of each group allow him to provide the transit manager with several options. A strategic viewpoint to determine what is best for the transit system is always an integral part of the decision-making options.
He was a bus driver and thoroughly understands the needs of bus drivers, dispatchers, and mechanics. He is a bus rider who understands the importance of reliable service that meets the travel needs of the primary customer base of the transit system. He has the managerial experience of discussing transit needs with city managers, elected officials, university personnel, students, state and federal legislators as well as DOT and FTA personnel.