Here’s How to Improve
Your Safety Culture

Bob Bourne perfected the Safety Culture while at CyRide in Ames, IA, and is now available to help move your Safety Culture in a positive direction. His program consists of three sessions:

Session I:

• Session I begins with a 3 ½ day visit to assess the current Safety Culture and provide benchmarks to measure future improvements. The five elements on the previous page, Engineering; Data Collection and Analysis; Communication, Internal and External; Motivation, Internal and External; and Training, Competent and Confident, are the basis of Session I.
• Future improvements are measured against the current status and not against other transit systems.

Outcome:

• A summary with a series of recommendations and tasks will complete Session I.

Session II:

• If management accepts the recommendations in Session I, the next session will review the tasks that have been assigned. Session II generally occurs four to six weeks after Session I.
• Focus groups are conducted with small groups of drivers and supervisors to help determine the status of internal and external motivation.
• The culture of communication among drivers, supervisors, and management is evaluated. Bob has extensive experience as a bus driver and as a manager, and he understands the often competing needs and values of drivers and management.
• Training functions are carefully analyzed.
• Internal and external communication style and content are analyzed.

Outcome:

• Techniques to improve bus stop engineering and vehicle engineering are typical tasks that come from Session II discussions.
• A meaningful methodology to engage operating employees in solutions that benefit the passengers is established.
• Data analysis pinpoints safety problems and this is the first focus of the engineering changes.
• Methodology is developed to produce what is best for your organization.
• Recommendations are made to improve the flow of safety consciousness.

Session III:

• Session III generally occurs three to five months after personnel have had time to make changes.
• Another evaluation with focus groups is completed.
• Extensive time with the training program is often the primary focus of session III, if the other elements are being addressed successfully.

Outcome:

• This program is a positive program that builds on the existing strengths of each organization. Management assistance is too often focused on finding “the Problem” and solving it. Bob’s approach is to build on strengths and help each employee change behaviors to enhance and improve the Safety Culture.

Bob also provides telephone and e-mail support during the interim between each session so that transit system employees have the assistance they need to successfully implement the assigned tasks.

Give Bob a call today at 515-233-2232 to see how his Safety Culture program can create positive change and real cost savings for your transit operation!